We will refund the method of payment used for your purchase on only damaged and/ or defective items within five business days of delivery. Within that same window, you also have the option to obtain a credit to your MLiz Jewelry account for replacement or exchange on damages and defects.
YOU MUST OBTAIN AN AUTHORIZED CREDIT NOTE.
THIS CREDIT NOTE MUST BE INCLUDED IN YOUR RETURN.
ATTN: RA - Info@Mlizdesigns.com
Shipping Costs are not paid for on returns/ exchanges unless otherwise stated. Returns must be mailed back at the cost of the receiver. Please mail all returns to:
107 W Liberty St
Savannah, GA 31401
We highly advise using a traceable method of shipment to confirm studio receipt.
All retail jewelry is made to order and requires between five and seven days to produce and ship.
All wholesale jewelry is made to order. Bulk orders require a minimum of two to four weeks to produce and ship if not stated otherwise.
We ship USPS Priority Flat rate from Savannah, GA. Priority Mail Express® prices are based on weight and zone. When your order ships, we will send you a shipping confirmation email including your tracking number. If you have specific shipping requests you must reach out to us directly.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office.
All taxes, duties and customs fees are the responsibility of the recipient of the package
International orders are shipped via USPS and will be delivered by local post or its affiliates. When your order ships, we will send you a shipping confirmation email including your tracking number.
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:
Original and return shipping costs.
Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.
The amount of these charges will be subtracted from your merchandise refund
Orders shipping to international addresses have a maximum merchandise sub-total purchase amount limit of $1000 or maximum purchase items limit of 20 items per order, whichever comes first.